Privacy policy

Privacy Policy

This Privacy Policy explains how Dem Canvas L.L.C. ("we," "us," or "our") collects, uses, and protects your information when you use our website demcanvas.co and purchase our products.

Information We Collect

We collect information you provide directly to us, including: name, email address, shipping address, billing address, phone number, payment information, and images you upload for custom products.

We automatically collect certain information when you visit our website, including: IP address, browser type, device information, pages visited, and cookies.

How We Use Your Information

We use your information to: process and fulfill your orders, communicate with you about your orders, improve our website and services, send marketing communications (with your consent), prevent fraud, and comply with legal obligations.

How We Share Your Information

We do not sell your personal information.

We share your information with service providers who help us operate our business, including: Shopify (e-commerce platform), payment processors, shipping carriers, and analytics providers. We may also disclose information if required by law.

Cookies

We use cookies and similar technologies to operate our website, analyze usage, and deliver advertising. You can manage your cookie preferences through our cookie banner or your browser settings.

Your Rights

Depending on your location, you may have the right to: access, correct, or delete your personal information, opt out of marketing communications, and opt out of certain data sharing. To exercise these rights, contact us at support@demcanvas.co.

Data Security

We implement reasonable security measures to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

International Transfers

Your information may be transferred to and processed in countries other than your own. By using our services, you consent to such transfers.

Children

Our services are not directed to children under 16. We do not knowingly collect information from children under 16.

Changes

We may update this Privacy Policy from time to time. Changes are effective when posted on this page.

Contact Us

If you have questions about this Privacy Policy, contact us at:

Dem Canvas L.L.C.
3979 Albany Post Rd
Hyde Park, New York, 12538, USA
Email: support@demcanvas.co

Region-Specific Disclosures

California Residents: You have the right to know what personal information we collect, request deletion, and opt out of the sale or sharing of personal information. We do not sell your personal information. To opt out of sharing for targeted advertising, adjust your cookie preferences or click "Do Not Sell or Share My Personal Information" in our website footer.

UK/EEA Residents: Our legal basis for processing your data includes: contract performance, legitimate interests, consent, and legal compliance. You have rights under UK GDPR including access, rectification, erasure, and the right to lodge a complaint with the ICO (ico.org.uk).

Australian Residents: We comply with the Australian Privacy Principles. You may complain to the OAIC (oaic.gov.au) if you believe we have breached these principles.

Canadian Residents: We comply with PIPEDA. You may contact the Office of the Privacy Commissioner of Canada (priv.gc.ca) with complaints.