Answers to your frequently asked questions about Dem Canvas - our products, services, and policies
What is Dem Canvas?
Dem Canvas is a premium personalized gift company offering high-quality canvas prints and exceptional customer service.
What kind of products does Dem Canvas sell?
Dem Canvas sells personalized canvas prints, posters, and more to come.
Ordering and Delivery
Do you offer Free shipping?
We do! For US orders, if your order value is over $100, shipping is on us! Please be noted that only Standard Shipping method will be free, if you wish too expedited or express the order, the cost remains the same.
How can I place an order with Dem Canvas?
To place an order with Dem Canvas, simply visit our website and select the product you would like to purchase. Follow the prompts to customize your item, and then proceed to checkout to complete your order.
How long does it take for my order to be delivered?
We ship our products quickly, and most orders are delivered within 7-10 business days. However, shipping times may vary depending on your location.
We want our customers to be completely satisfied with their purchase, so if you receive a damaged or defective item, please contact our customer service team for assistance. We will work with you to resolve the issue as quickly as possible. Please revise the policy here for more detailed information: Returns & Refunds Policy
Can I exchange an item for a different size or color?
Dem Canvas does not accept exchanges, as all of our products are personalized and made-to-order. We want our customers to be completely satisfied with their purchase, so if you need to modify your order, please do so within 24 hours of placing it. After that time, we cannot accept modifications or cancellations. If you receive a damaged or defective item, please contact our customer service team for assistance. We will work with you to resolve the issue as quickly as possible.
Payment and Security
What payment methods does Dem Canvas accept?
Dem Canvas accepts all major credit cards, including Visa, Mastercard, Discover and American Express.
We also accept Paypal and Afterpay.
Is my payment information secure with Dem Canvas?
Yes, Dem Canvas uses Shopify Payments, Paypal, and Afterpay as our payment gateways. These are all well-established and trusted payment processors that use industry-standard security measures to protect your personal and financial information. Shopify Payments is PCI DSS compliant, using encryption, tokenization, fraud analysis, and two-factor authentication to ensure transaction security. PayPal also uses advanced encryption and fraud detection tools to protect your transactions. Afterpay uses bank-level encryption to protect your personal and financial information. Rest assured that your payment information is safe and secure when you shop with Dem Canvas.
Discounts and Promotions
Does Dem Canvas offer any discounts or promotions?
Yes, we offer discounts and promotions from time to time. To stay up-to-date with our latest offers, sign up for our newsletter or follow us on social media.
How can I stay up-to-date with new products and promotions from Dem Canvas?
To stay up-to-date with new products and promotions from Dem Canvas, sign up for our newsletter or follow us on social media.
Does Dem Canvas offer international shipping?
Yes, we offer international shipping. However, shipping times and fees may vary depending on your location.
Will I have to pay customs fees or duties on my international order?
As an international customer, you may be responsible for paying customs fees or duties on your order, depending on the rules and regulations of the destination country. It's important to check with the customs agency of the destination country to determine if customs fees or duties will apply to your order. Please note that Dem Canvas will not be responsible for any customs fees or duties that may apply to your international order. Therefore, it's the customer's responsibility to pay any customs fees or duties charged by the customs agency of the destination country. However, Dem Canvas will not charge any additional fees beyond the order total and shipping fees.
What should I do if I have a problem with my order or product?
If you have a problem with your order or product, please contact our customer service team right away. We will work with you to resolve the issue as quickly as possible.