RETURNS & REFUNDS POLICY

Try it for 30 days

We want you to love your purchase, which is why we offer a 30-day return window. Take your time trying out your new product and see if it meets your needs. If it doesn't, we're happy to accept your return within the 30-day window.

Hassle-free returns

We know that returning a product can sometimes be a hassle, but we've made our return process as easy as possible for you. Our clear instructions will guide you through the process step-by-step, so you can return your product with ease.

Refund or exchange options

We want you to be completely satisfied with your purchase, which is why we offer the option to either receive a refund or exchange your product for another item. Our goal is to help you find the right product for your needs, so you can shop with confidence knowing that we've got your back.

Detailed Policy

We want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy. If you are not satisfied with your purchase for any reason, you may return the product within 30 days of the date of purchase.

ELIGIBILITY

To be eligible for a return, the product must be in its original packaging and in the same condition as when it was received.

Personalized item cannot be exchanged as it is tailored only for you. If you insist for an exchange, applicable costs will be applied but we will try our best to assist you on the costs.

GUIDE

Please follow these steps to initiate a return: 
  1. Contact our customer service team at support@demcanvas.co to request a return or fill in the form in this page. Please include your order number and the reason for the return in your message.
  2. Our customer service team will provide you with instructions on how to return the product.
  3. Pack the product securely in the original packaging and include any accessories or documentation that came with the product. Please ensure that the package is properly sealed to prevent any damage during shipping.
  4. Ship the product to the address provided by our customer service team.

COST RESPONSIBILITY

You will be responsible for the cost of shipping the product back to us.
Once we receive the returned product, we will inspect it to ensure that it meets our return policy requirements. If the product meets our return policy requirements, we will issue a refund to your original method of payment. Please note that it may take several days for the refund to appear on your account, depending on your bank or credit card company's processing time.

If you prefer to exchange the product for another item, please include a note with your returned product indicating the product you would like to exchange it for. We will do our best to fulfill your exchange request, but please note that exchanges are subject to availability.

Please contact us at support@demcanvas.co if you have any questions or concerns about our return policy. Our customer service team is available to assist you and ensure that you are completely satisfied with your shopping experience.

We remain the right to make changes to this policy at any given time to better serve the customers.

Request form

You can find this number in your confirmation email.