We do not accept returns since the product is customized for your usage exclusively. However, to protect our customers while shopping with us, some conditions will be eligible for a replacement, return, and/or refund:

  1. The product was damaged by the courier when you received it.
  2. We shipped the wrong size, which is different from your order.
  3. The print on the product was blurry and/or not the same as your order.

If you believe your case falls within the conditions above, within 7 days after the delivery date (determined by the courier tracking system) of your items, please follow the below steps to initiate a replacement/refund/return:

  1. Take a photo of the product lying on a flat surface with good lighting.
  2. Please email us at support@demcanvas.co stating why you would like a replacement/refund/return and attaching the photo you took in step one. Of course, any other relevant information will be helpful.

We will get back to you within 48 hours with a confirmation of whether we accepted or denied your request. If the information you provided is not clear enough, we will ask for further clarification.

If your request is accepted, there are three types of approval:

  1. Return approval: we will provide you with the warehouse address to which you would need to ship the item, and you will be responsible for the shipping cost. We strongly recommend you use a trackable mail service; we are not responsible for losing or missing packages. Once we have received the returned item, we will examine it again to ensure the condition matches what you described in the email. Then, we will proceed further with your replacement or refund.
  2. Replacement approval: we will ship a new item at our own expense to you by standard shipping method. The tracking code will be emailed to you as soon as it is available. Please allow 9–15 business days for the replaced items to arrive at your door.
  3. Refund approval: we will immediately issue a refund back to your original method of payment. Please allow 3–5 business days for this amount to be reflected in your account.


Please understand that we issue a refund immediately after the approval; therefore, the money leaves our account at that moment.

Kindly check your bank account one more time.

If you have not received the refund, contact your credit card company. It may take some time for verification from their side.

Then, contact your bank to check for this amount. Like the credit card company, they would have some processing time before the amount is reflected. In our experience, some credit card companies could take up to 30 days to proceed with the amount.

If you have done everything above and still do not have any results, don't hesitate to contact us at support@demcanvas.co.