We accept order cancellation or modification within the first 24 hours from the moment you place an order with us. Please go through the Order Confirmation email sent after you check out on our website. It contains all the information you provided to us to proceed with your order; if you spot any issues, email us within the first 24 hours, and we will fix them for you.
However, there are two invalid reasons:
- Buyers don't want the item anymore - In Dem Canvas, we strive to offer great value to our customers, so time is the most crucial element. For example: if a customer places an order, an allocation of our resources (system, staff, courier, etc.) will be made to bring the best experience to this customer's shopping journey at Dem Canvas. If this customer cancels the item, all of our preparation time will be in vain. We don't blame the customer, but it will affect other valuable customers expecting their order as soon as possible. Legal-wise, once one submits an order, one will enter into a legal contract with the seller to purchase all the items in the order.
- Buyers found cheaper items elsewhere - We humbly expect to serve the customer at our best, and we hope that the customer has done all the research before making his/her decision to submit the order. Legal-wise, once one submits an order, one will enter into a legal contract with the seller to purchase all the items in the order.